Developing a Request for Proposal (RFP) to identify a new help desk partner?
Download our free white paper on The People Behind the Metrics.
The over-arching help desk goal is to get people back to work, quickly. Fast call-pickup, swift resolution, and caller satisfaction are all areas that your help desk provider can measure to demonstrate they’ve achieved their mission.
Our guide will help you learn how to:
- Start with the right agents
- Ensure your organization's success through metrics
- Create an RFP that matches your business goals
For the inside story and questions you should ask when selecting a help desk outsource partner, just fill out the form to the right to download the white paper.